Support
Private Cloud Support
Section titled “Private Cloud Support”Contact ZSoftly Support
Section titled “Contact ZSoftly Support”For private cloud support, use the contact information provided in your handover document.
Support portal: https://cloud.zcp.zsoftly.ca (raise a ticket under your private cloud account)
What ZSoftly covers
Section titled “What ZSoftly covers”- Initial deployment issues (anything not working at handover)
- Infrastructure-layer problems (host failures, storage issues, network outages)
- CloudStack upgrades and patching (as agreed in your contract)
- VPN access issues
- Capacity expansion (adding hosts, storage)
What you manage
Section titled “What you manage”- VM provisioning and management
- Application-level configuration within your VMs
- User and account management in CloudStack
- Bucket and object management in Ceph RGW
- Kubernetes workloads (if deployed)
Before contacting support
Section titled “Before contacting support”- Check the CloudStack UI for alerts or error messages
- Review
sudo wg showif the issue is VPN-related - Check Ceph Dashboard health if the issue is storage-related
- Have your zone name and CloudStack version ready