Billing
Billing Summary
Section titled “Billing Summary”Navigate to Billing → Summary for an overview of your account’s financial status.
- Active Services: count and cost breakdown by service type (VMs, IPs, Networks, etc.)
- Cost Reports: detailed expense breakdown per resource
- Postpaid Billing Threshold: view the amount that triggers an invoice and saved-card payment, then set billing alerts
- Billing Type: Prepaid or Postpaid; shows all-time consumption, monthly usage, and projected spend
- Invoices: view all past and pending invoices
- Recent Transactions: detailed record of recent payments
Choose a Billing Option When You Sign Up
Section titled “Choose a Billing Option When You Sign Up”Choose Prepaid if you want to fund account credit before provisioning a new service. Choose Postpaid if you want to use services first and pay invoices later.
| Option | How it works | Choose it when |
|---|---|---|
| Prepaid | Add account credit before you provision a new service. Usage reduces that balance, and you cannot create a new service without enough credit. Active usage or a renewal can still leave the balance negative. Your next top-up clears a negative balance before adding usable credit. | You want to fund usage in advance or use a quarterly or longer billing cycle. |
| Postpaid | Save a credit card through Stripe, then use hourly or monthly services before paying invoices. When usage reaches your billing threshold, ZCP generates an invoice and charges that card. A new threshold cycle then begins. PayPal, bank transfers, wires, and manual payments are not accepted for Postpaid. | You want to pay after using services with a Stripe-saved credit card. |
Each Postpaid billing cycle starts with an initial billing threshold of CAD 100 for a personal account and CAD 300 for an organization account. When usage reaches this threshold, ZCP generates an invoice and automatically charges your saved card. This threshold is not a spending limit and is separate from Prepaid account credit and launch promotional credit.
Choose Prepaid or Postpaid during signup. After you create your account, it remains in that billing mode for the life of the account. Postpaid accepts only a credit card saved through Stripe.
You can add account credit through Billing → Payment Methods when you use Prepaid.
Subscriptions
Section titled “Subscriptions”Billing → Subscriptions shows all subscribed services:
- Active: currently running and being billed
- Inactive: canceled; not billed from cancellation date
- Scheduled for Deletion: marked for termination; will stop billing once removed
Payment Methods
Section titled “Payment Methods”Billing → Payment Methods: for Prepaid accounts, manage payment preferences and top up account credit. Enter the top-up amount and it charges to your default payment method.
We accept:
- Card: Visa, Mastercard, and American Express, processed securely through Stripe.
- PayPal: pay from your PayPal balance or a linked account.
- Bank Transfer / Wire: for manual payments, contact our Sales team and they will set up the transfer and apply the funds to your account as account credit.
Card and PayPal payments are self-serve in the portal. Bank transfer and wire are arranged with Sales.
Transactions
Section titled “Transactions”Billing → Transactions: complete history of all transactions including amounts and details.
Account Statement
Section titled “Account Statement”Billing → Account Statement: comprehensive summary of all transactions, payments, and usage over a specific period. Includes invoices, usage details, and launch promotional-credit information.
